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Not working, Support useless

While trying to setup my HTTP into my website (Which i use sendroid ultimate software) it kept giving me the results unauthorised please check login and password

All the info was correct and settings were good so im unsure why it returned this, when i spoke to live chat, all they would tell me is they were either "transferring me to sms team" or creating a ticket for me... and then i would never hear anything from them ever again...

i have been trying to resolve this for 2 weeks and the "support" staff have done nothing to help... seems like they have an easy pay cheque

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